Answers, straight up.
The questions we hear most often — trials, pricing, performance, hosting, the connector. Can't find what you're looking for? Talk to a human.
Is there a free tier?
There's no permanent free tier, but every plan ships with a 14-day free trial — full Growth-tier features and unlimited searches during the trial, no card required to start.
Which plan should I pick if I'm not sure how much traffic I'll have?
Pick any plan — you can't pick wrong. Every plan starts with the same 14-day trial: full Growth-tier features and unlimited searches during the trial, regardless of which tier you signed up under. The plan you pick only sets your billing tier on day 14. Watch the searches counter in your dashboard for a few days; the number you actually generate tells you which plan fits. Switch up or down from /billing in two clicks any time before — or after — the trial ends.
What happens if I exceed my plan's monthly searches after the trial?
The search bar keeps working — visitors never see an error. The connector automatically serves the site's built-in default search for the rest of the billing period; no surprise overage charges, no broken search box. We email the operator to upgrade and the dashboard shows a one-click upgrade button. As soon as they tier up (or the next billing cycle resets), Seekmodo takes over again within minutes. Trial users never hit this — quotas don't apply during the 14-day trial.
Does Seekmodo work the moment I install it, or do I have to wait for it to learn?
It works the moment install completes — no warm-up dead zone. Seekmodo ships with per-vertical models we already train across the customer base (commerce, content, knowledge bases, communities), so day-one rankings are intent-aware, typo-tolerant, and calibrated for the kind of site we're searching. On top of that, every plan ships pins, synonyms, rescue rules, the AI-agent endpoint, and the real-time analytics dashboard from minute one. Site-specific tuning then layers on as visitors search: trending and rising-query detection lights up within hours of first traffic, and self-tuning relevance starts nudging rankings toward what visitors actually click within the first week of real activity.
Will Seekmodo slow down my storefront?
No. The connector calls Seekmodo asynchronously and the storefront's own search remains as a fallback. If Seekmodo is ever unreachable (or quota-capped), shoppers see the store's built-in search instead of an error.
Where is my data hosted?
US-region infrastructure (Liquid Web). EU-region hosting is on the roadmap for Scale customers — escalate any GDPR-residency questions.
Can I bring my own embedding model?
That's a Scale-tier feature ($999 / mo) — listed publicly on the pricing page, no sales call required to enable it.
Can I cancel any time?
Yes. Cancel from the billing page; the current period stays active until the period end. We do not pro-rate refunds.
Do you have a partner program?
We're early. Partnership conversations should always be escalated to a human.
Can I get a discount?
We don't have public promo codes. Annual prepay or multi-tenant discounts are negotiated individually for high-volume Scale customers — escalate discount requests to a human.
How do I install the Zen Cart connector?
Sign up, verify your email, and the in-app onboarding wizard provides a download link plus a one-click "Connect to Seekmodo" button inside the Zen Cart admin. No API keys to copy.
Not seeing your question? Our support chat (bottom-right of every page) is grounded in the same knowledge base as this FAQ — it can usually answer immediately, and if it can't, it hands off to a human within one business day. Or use the contact form and we'll reply by email.
Ready to try it?
14 days free on every plan — full features, unlimited searches, no card required to start.